That can quickly add up to six figures and enormous amounts of work for no return. SLAs demand you to reimburse your customer for downtime. There are a few potential negative results. A high-end SLA guarantees 99.999% uptime which equates to about 12-13 minutes of downtime a year.Ī high-end SLA guarantees 99.999% uptime which equates to about 12-13 minutes of downtime a year. Because large enterprises pay a premium price, that price often comes with quality and performance clauses. Specific SLA metrics and terms, however, vary from customer to customer. Some include greater flexibility for long-term agreements. You are providing a vital service, and people are relying on you for service quality and availability. No service provider has ever looked at an SLA and thought "piece of cake." And that's the way it should be. The Importance of Keeping Your Telecom Network Running Making sure you can monitor your network and keep every node running is the best way to keep you free of SLA penalties and keep your cash flowing in a positive direction. That's why you need the best network uptime monitoring tools to increase reliability. If the amount of downtime violates your SLA, you can be on the hook for hundreds of thousands of dollars.Īny SLA you have with a business or enterprise defines service level expectations, and that includes uptime. And it gets more frustrating when Service Level Agreements (SLAs) come into play. Service for all the business contracts you have goes down.įor your company, that's bad news. But today's not a normal day - the node goes down. IP packets are being transmitted, and your customers are happily using the internet. On a normal day, your Serving GPRS Support Node (SGSN) is working fine.
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